Erica Luder

Operations Manager

Erica Luder

Operations Manager

The study of human behaviour has always fascinated Erica. Prior to joining Tivoli Hi-Fi, she spent 17 years supporting and caring for young adults with physical and psychological difficulties. One outstanding fact that became clear from her care and observation was how music brought calm and stability to the lives of those she worked with.

Erica is a strong believer in the science behind music; the physiological response that it creates and the benefits it brings to an individual. This is an observable phenomenon, further detailed in the diagram ‘Music on the mind’ (see here).

We all enjoy music, whether by listening to it, singing, or playing an instrument. But despite this universal interest, many people do not understand how good it can really sound and the multitude of ways in which it benefits our lives.

Technology advances us in many ways, but it also puts great demands on us. Erica believes that listening to your favourite artists through quality sound systems allows one to really escape and feel reenergised to boost positive emotions which in turn boost our outlook on life: POSITIVE ENERGY.

Over her years with Tivoli Hi-Fi, Erica has witnessed countless customers benefit from the deep and diverse expertise offered by the sales team, observing customers walking away with much more than just the perfect hi-fi system.

Philippe Luder

Director

Philippe Luder

Director

It was the love of music that inspired Philippe to become a Radio Technician in 1966 and by late 1970 he had completed a combination of apprenticeship and technical night school in his home city of Geneva, Switzerland.

Yearning for adventure, Philippe and his friend Pierre flew to Australia in 1971, where they both landed their first job with Philips as tape recorder/radio technicians. Just a few years later, they took a leap of faith and co-founded Tivoli Hi-Fi.

Tivoli Hi-Fi began as a repairs and service organisation, but quickly grew into a repair and retail business.

With his technical expertise and passion for music, Philippe quickly gained a reputation for providing exceptional guidance in product selection and delivering the highest quality customer service.

Nearly half a century later, his mission remains the same: “to bring the very best quality in music reproduction to the home of every Tivoli Hi-Fi customer”.

James Tranchina

Sales Manager

James Tranchina

Sales Manager

James’ interest in music began at a very young age, when he discovered that his father’s records made the perfect racetrack for his toy cars. While this particular act was not encouraged, James’ love of music was and only grew stronger from there.

From playing music to veraciously collecting records, he developed a particular interest in the equipment used to play it back.

Since joining Tivoli Hi-Fi in 1994, James has amassed an incomparable knowledge of audio brands and models. His legion of loyal customers return time and time again for his unrivalled ability to curate the perfect system for each unique listening environment. His expansive knowledge of musical styles is also invaluable when advising Tivoli’s clients to a personally tailored choice of the perfect equipment for their needs.

If you want to be sure that you are getting the perfect hi-fi equipment for your individual requirements with exceptional service and after-sales support, look no further than James Tranchina and Tivoli Hi-Fi.

Leonardo Frosinini

Customer Service Manager

Leonardo Frosinini

Customer Service Manager

Always fascinated by music, Leonardo’s very first memories are listening to his dad’s records when he was just three years old.

After completing university in 1994, Leonardo followed a stint as a singer in a local rock band by opening a record store in his home city of Florence, Italy. He ran this store for the best part of fifteen years, until he and his Australian wife decided to move Down Under.

After ten years in Sydney managing flagship retail stores for two different companies, his next move was to Melbourne where he joined the Tivoli Hi Fi team as a customer service manager.

Throughout an eventful life full of shifts and transitions, one passion has remained constant for Leonardo: can you guess? Yes, it’s music.

Peter Chan

Hi-Fi & AV Consultant

Peter Chan

Hi-Fi & AV Consultant

Peter Chan is from Hong Kong and speaks fluent Cantonese and Mandarin. He has loved music since he was a child, first being introduced to pop music, and later, when he worked as an audio salesperson, he had more opportunities to be exposed to different music types (electronic music, jazz and classical). His musical tastes are broad, and what is most important to Peter is the quality of the recording and what the music is played through.

With over 35 years in the audio-visual sales industry, working in Sony and Bowers & Wilkins showrooms in Hong Kong, Peter has received extensive product training and understands the importance of communicating that with his customers to provide them with suggestions, solutions and any problem-solving.

Peter Chan

Dale Rivers

Head of Home Cinema & AV Technology

Dale Rivers

Head of Home Cinema & AV Technology

Growing up in the country, it was always a big event for Dale and his family to go to the movies and drive-ins. But his AV journey really began with the opening scene of ‘Christine’ on VHS back in ’84: the sound of a serious V8 starting up, revving a few times and then idling as the opening credits start to roll. Then silence when the engine stops and George Thorogood kicks in with Bad To The Bone.

Hearing it through a pair of quality English-made loudspeakers, he was immediately hooked on home audio, V8s and music, all at the same time! That was the moment when he realised that you can get the same kind of goosebumps at home as in a cinema.

A complete home theatre tragic with almost twenty years of experience in the industry, Dale has witnessed the progression of technology and how the concept of home theatre has changed from watching movies on an old black and white CRT Television (complete with snow, ghosting and awful sound), to creating a full cinematic experience at home with high resolution visuals and immersive audio. A place for watching movies, binging streaming services, supporting your favourite sports team or athlete, or even playing online with family and friends.

His first-hand experience in designing and building his own home theatre from a converted garage space became an invaluable resource in his exploration of theatre room design, room acoustics and isolation. It also shed light on the importance of simple things, such as comfortable seating and the value of home automation.

A good home theatre should be a full sensory experience and Dale’s goal is to help you achieve it!

Tony McKay

Service Technical Support Manager

Tony McKay

Service Technical Support Manager

An audiophile from an early age, Tony’s first memories are listening to Prokofiev's Peter and the Wolf on the radiogram. His interest in all things musical only grew stronger as he entered his teens, spending much of his time tinkering with DIY audio electronics and learning to play a variety of instruments.

He went on to complete an apprenticeship as a radio technician, whilst working in a record shop in his spare time. Any money earned from this job was generally given right back, as he would spend every spare cent growing his own record collection.

In the late 1970’s, Tony joined the Tivoli Hi-Fi team with responsibility for providing technical advice and repairs. He has worked with Tivoli ever since, developing his expertise with each new and developing technology that came along, whilst still retaining an encyclopaedic knowledge and passion for the earlier equipment.

Tony’s well-trained ears are always listening from the perspective of how real instruments sound and are able to appreciate the purest reproduction. An invaluable member of the team, Tony is one of the many reasons why Tivoli Hi-Fi is so much more than your average Hi-Fi store.

Felicity Luder

Media Creative

Felicity Luder

Media Creative

Felicity has always been in touch with her creative side. Inheriting her parents’ love of music, she began writing songs at the age of five.

At 14, Felicity was brought into the family business for her tech savviness and blooming ideas. She works closely with the Marketing Team to expand Tivoli Hi-Fi’s digital communications and social media presence.

In between juggling high school and work, she studies religion and spirituality and enjoys reading.